RETURNS
You may return your order up to 10 days after delivery.
Custom-made orders and pieces in sale can not be returned.
We do not provide exchanges for different products.
We do not print receipts.
DOMESTIC
Please write down your Order Number on the Subject when emailing us.
All returns within the perimeter of Guatemala City are handled directly by Sac de Soul. Send us an email with your address and local bank account details at hello@sacdesoul.com and we’ll schedule a delivery pickup within the next 3 working days. Once the product is back in our hands we’ll proceed to reimburse the purchase in a 72 working hours period and send you an email notifying you the payment has been made.
For returns outside the perimeter of Guatemala City, please send an email to hello@sacdesoul.com to coordinate the tariff for delivery and pickup to our warehouse. All returns must be sent to the address that will be provided once communication is established via email, with the delivery cost set to "pay at destination" so we can cover that expense upon receipt. Once the product is back in our hands, we will proceed to reimburse the purchase within 72 working hours and notify you via email once the payment has been made.
INTERNATIONAL
We are happy to assist you in processing a refund and will provide the details of the process once communication via email has started. Please make sure to include your Order Number in the subject line when emailing us.
Send your return request to hello@sacdesoul.com, and we will provide you with a pre-paid return label to print and attach to your package. Be sure to mark the shipment as a "return." Once the product is back in our hands, we will proceed to reimburse the purchase within 10 working days and notify you via email when the payment has been made.
NOTE
We are not responsible for any import taxes or custom duties. This expenses if applicable must be paid by the customer. If the customer doesn’t proceed to pay this expenses if applicable there will not be a refund of the purchase.
We are not responsible for any lost items.
For any other inquiries please contact us at hello@sacdesoul.com